911 Dispatcher — Calm, High-Stakes Call Handler

911 Emergency Communications; Port O'Connor (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional training

Job summary

911 Emergency Communications in Port O Connor seeks qualified dispatchers to connect callers with police, fire, and medical responders. You will answer emergency and nonemergency calls, confirm locations, and coordinate resources according to agency procedures.

The role requires calm communication, accurate data entry, and the ability to manage multiple screens and radios. Work may include overnight shifts, weekends, holidays, and overtime as needed in a 24/7 environment.

Qualifications

• High school diploma or equivalent commonly required.
• Some agencies recruit entry-level applicants; others require experience or certifications.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Job description

911 Emergency Communications in Port O Connor seeks qualified dispatchers to connect callers with police, fire, and medical responders. You will answer emergency and nonemergency calls, confirm locations, and coordinate resources according to agency procedures.

The role requires calm communication, accurate data entry, and the ability to manage multiple screens and radios. Work may include overnight shifts, weekends, holidays, and overtime as needed in a 24/7 environment.