911 Dispatcher: Calm, High-Impact Public Safety Role

Emergency Telecommunicator Services; Webster (TX); On-site; USD 48,000 - 76,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance

Professional training

Job summary

Emergency Telecommunicator Services seeks Webster-based 911 Emergency Dispatchers who connect callers to public safety responders. You may receive emergency calls, gather essential information, and coordinate police, fire, or EMS resources according to agency procedures.

Responsibilities include staying calm under pressure, confirming incident locations, documenting changing details, and relaying accurate information while managing multiple communication systems.

Qualifications

• High school diploma or GED required or equivalent.
• Good typing speed and accuracy.
• Ability to listen actively and communicate clearly.
• Basic computer skills and comfort with multiple systems.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.

Skills

Typing accuracy

Active listening

Clear speech

Computer literacy

Info organization

Education

High school diploma or GED

Job description

Emergency Telecommunicator Services seeks Webster-based 911 Emergency Dispatchers who connect callers to public safety responders. You may receive emergency calls, gather essential information, and coordinate police, fire, or EMS resources according to agency procedures.

Responsibilities include staying calm under pressure, confirming incident locations, documenting changing details, and relaying accurate information while managing multiple communication systems.