911 Dispatcher — Calm, Fast-Paced Urgent Response

Emergency Telecommunicator Services; Town of Alden (NY); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Job summary

Emergency Telecommunicator Services in Alden, NY, seeks 911 Emergency Dispatchers to connect people in need with public safety responders. Duties include handling emergency calls, verifying locations, and coordinating police, fire, and EMS per procedures.

Position requires calm communication, attention to detail, and ability to manage multiple systems. Roles may include overnight shifts, weekends, holidays, and overtime depending on agency needs.

Qualifications

• High school diploma or recognized equivalency credential commonly required.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Computer proficiency

Information organization

Education

High school diploma or GED

Tools

CAD systems

Job description

Emergency Telecommunicator Services in Alden, NY, seeks 911 Emergency Dispatchers to connect people in need with public safety responders. Duties include handling emergency calls, verifying locations, and coordinating police, fire, and EMS per procedures.

Position requires calm communication, attention to detail, and ability to manage multiple systems. Roles may include overnight shifts, weekends, holidays, and overtime depending on agency needs.