911 Dispatcher: Calm, Critical Support for Public Safety

911 Emergency Communications; Fullerton (CA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee-assistance services

Professional training

Shift differentials

Job summary

911 Emergency Communications in Fullerton, CA seeks qualified dispatchers to join a public-safety team. You will answer emergency and nonemergency calls, verify locations, relay critical information, and coordinate police, fire, or medical responders according to agency procedures.

The role requires calm communication, precise data entry into CAD systems, and the ability to manage multiple screens and radio channels. Training and certifications may be provided as required by the agency.

Qualifications

• High school diploma or GED required or equivalent.
• Experience or certification in emergency communications preferred.
• Typing speed and accuracy are important.

Responsibilities

• Answer emergency and nonemergency calls in the service area.
• Confirm addresses, callbacks, incident details, and safety concerns.
• Assess call priority using agency procedures.
• Enter incident data into CAD systems.
• Dispatch responders and monitor radio traffic.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Basic computer skills

Education

High school diploma or GED

Tools

Computer-aided dispatch (CAD) systems

Job description

911 Emergency Communications in Fullerton, CA seeks qualified dispatchers to join a public-safety team. You will answer emergency and nonemergency calls, verify locations, relay critical information, and coordinate police, fire, or medical responders according to agency procedures.

The role requires calm communication, precise data entry into CAD systems, and the ability to manage multiple screens and radio channels. Training and certifications may be provided as required by the agency.