911 Dispatcher - Calm, Critical-Call Operator with Shifts

Emergency Telecommunicator Services; City of White Plains (NY); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Shift differentials, overtime

Job summary

Emergency Telecommunicator Services is recruiting 911 Emergency Dispatchers to connect urgent calls with public safety responders and coordinate resources for Plains, PA per agency procedures.

Ideal candidates maintain calm communication, confirm incident details, and manage multiple systems. The role may include overnight shifts, weekends, holidays, rotating schedules, and required overtime depending on the agency.

Qualifications

• A high school diploma or GED is commonly required; some agencies recruit entry-level applicants, while others require prior emergency communications experience or current certifications.
• Testing scores, experience, and training deadlines are determined by the official announcement.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Skills

Active listening

Typing

Clear speech

Basic computer proficiency

Organizational skills

Education

High school diploma or GED

Tools

CAD software

Radio communication systems

Job description

Emergency Telecommunicator Services is recruiting 911 Emergency Dispatchers to connect urgent calls with public safety responders and coordinate resources for Plains, PA per agency procedures.

Ideal candidates maintain calm communication, confirm incident details, and manage multiple systems. The role may include overnight shifts, weekends, holidays, rotating schedules, and required overtime depending on the agency.