Emergency Fire Dispatcher – 24/7 Critical Incident Ops

Emergency Telecommunicator Services; Center Point (IA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement programs

Paid leave

Professional development

Job summary

Emergency Telecommunicator Services in Center Point, IA seeks Fire Dispatcher to coordinate emergency responses, document incidents, and direct fire assets via radio and computer systems.

The role requires strong organizational skills, calm communication, and the ability to work rotating shifts including overnights, weekends, and holidays. Training and certifications may be provided or required depending on assignment.

Qualifications

• High school diploma or GED commonly required.
• Comfort with computer systems, maps, and radio communication.
• Fire dispatch certification, emergency medical dispatch training, or incident-management coursework may be required for particular assignments.

Responsibilities

• Receive and document reports of fires, rescues, alarms, and hazardous conditions.
• Verify incident locations, access information, and reported risks.
• Alert stations and dispatch apparatus using approved response assignments.
• Monitor radio channels, unit availability, and incident status.
• Relay information about occupants, hazards, and changing conditions.
• Process requests for additional resources through established procedures.
• Coordinate mutual-aid communications when assigned.
• Record dispatch times, unit movements, and significant incident updates.

Skills

Clear communication

Attention to detail

Multitasking

Team coordination

Education

High school diploma or GED

Tools

Computer systems

Radio communication

Maps

Job description

Emergency Telecommunicator Services in Center Point, IA seeks Fire Dispatcher to coordinate emergency responses, document incidents, and direct fire assets via radio and computer systems.

The role requires strong organizational skills, calm communication, and the ability to work rotating shifts including overnights, weekends, and holidays. Training and certifications may be provided or required depending on assignment.