911 Dispatcher: Calm, Critical-Response Operator

Emergency Telecommunicator Services; Aurora (CO); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Job summary

Emergency Telecommunicator Services is seeking qualified 911 dispatchers for opportunities in Bennett, Colorado. The role involves handling emergency and nonemergency calls, confirming locations, and coordinating police, fire, or EMS according to agency procedures.

Applicants should demonstrate calm communication, attention to detail, and the ability to manage multiple systems. The position may require shift work, overtime, and adherence to strict confidentiality and training standards.

Qualifications

• High school diploma or GED commonly required.
• Typing speed and accuracy important for rapid data entry.
• Ability to listen carefully, extract details, and communicate clearly.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using agency procedures and approved questions.
• Enter incident information into CAD systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responders as situations change.
• Provide caller instructions within training limits.
• Maintain records and protect confidential information.

Skills

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Information organization under stress

Education

High school diploma or GED

Tools

Computer-aided dispatch systems

Job description

Emergency Telecommunicator Services is seeking qualified 911 dispatchers for opportunities in Bennett, Colorado. The role involves handling emergency and nonemergency calls, confirming locations, and coordinating police, fire, or EMS according to agency procedures.

Applicants should demonstrate calm communication, attention to detail, and the ability to manage multiple systems. The position may require shift work, overtime, and adherence to strict confidentiality and training standards.