911 Dispatcher: Calm, Precise Emergency Communications

911 Emergency Communications; Lafayette (CO); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Job summary

911 Emergency Communications is hiring dispatchers in Lafayette, CO. The role focuses on calmly handling emergency and nonemergency calls, gathering details, and coordinating responders according to agency procedures.

Candidates should be able to manage multiple systems, verify locations, and relay accurate information under pressure. Training and certifications shape your responsibilities, with benefits varying by agency and appointment type.

Qualifications

• High school diploma or GED commonly required.
• Some agencies recruit entry-level applicants or require certifications.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and organizing information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the service area
• Confirm addresses, callback numbers, incident details and safety concerns
• Assess call priority using approved questions and procedures
• Enter incident information into dispatch systems
• Dispatch responders when assigned to radio operations
• Monitor radio traffic and update responders as circumstances change
• Provide approved caller instructions within training and certification
• Maintain records and protect confidential information

Skills

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Information organization under压力

Education

High school diploma or GED

Job description

911 Emergency Communications is hiring dispatchers in Lafayette, CO. The role focuses on calmly handling emergency and nonemergency calls, gathering details, and coordinating responders according to agency procedures.

Candidates should be able to manage multiple systems, verify locations, and relay accurate information under pressure. Training and certifications shape your responsibilities, with benefits varying by agency and appointment type.