911 Dispatcher: Calm, Critical-Response Lifeline

City of Cedar Rapids; Cedar Rapids (IA); Vor Ort; USD 40.000 - 50.000; Vollzeit

Zusammenfassung

The City of Cedar Rapids is seeking a 911 Dispatcher to serve as the first line of public safety communication for police, fire and EMS responses. The role requires calm, rapid decision-making, strong communication, and reliable performance in a 24/7 environment.

This position involves handling emergency and non-emergency calls, operating CAD and radio systems, and maintaining strict adherence to procedures and certifications. Training will be provided as part of a structured program.

Qualifikationen

• Graduation from High School or GED is required or equivalent.
• Experience in dispatching or in customer service is preferred.
• Excellent written, verbal and interpersonal communication skills
• Proficiency with Microsoft Office
• Ability to work collaboratively with diverse populations

Aufgaben

• Processes emergency and non-emergency calls for service while controlling the caller, collecting event specific information, assessing the information, selecting the proper call type and initiating the appropriate response.
• Interacts with the CAD system including accurate data entry, screen navigation, information retrieval and system integration.
• Communicates with emergency personnel on the City’s radio system following policy and procedure.
• Under supervision, works with established procedures and contributes to continuous process improvements.
• Maintains safety practices and adheres to city policies; attends work as scheduled.
• Performs related work as required.

Kenntnisse

Communication skills

Interpersonal skills

Team collaboration

Ausbildung

High School diploma or GED

Dispatching or customer service experience preferred

Tools

Microsoft Office

Jobbeschreibung

The City of Cedar Rapids is seeking a 911 Dispatcher to serve as the first line of public safety communication for police, fire and EMS responses. The role requires calm, rapid decision-making, strong communication, and reliable performance in a 24/7 environment.

This position involves handling emergency and non-emergency calls, operating CAD and radio systems, and maintaining strict adherence to procedures and certifications. Training will be provided as part of a structured program.