911 Dispatcher: Calm, Critical Emergency Response

Emergency Telecommunicator Services; Kentucky; On-site; USD 40,000 - 68,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance program

Professional training

Shift differential

Job summary

Emergency Telecommunicator Services seeks Fulton-based 911 Emergency Dispatchers to connect distressed callers with public safety resources. You will gather critical information, verify locations, and coordinate with police, fire, and medical teams according to agency procedures.

The role requires calm communication, attention to detail, and the ability to manage multiple systems while providing essential support to responders in urgent situations.

Qualifications

• High school diploma or GED commonly required.
• Reliable typing, listening, and communication skills crucial for accurate data capture.
• Ability to follow agency procedures and testing requirements.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responders as circumstances change.
• Provide caller instructions within training and certification limits.
• Maintain records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Basic computer skills

Education

High school diploma or GED

Tools

CAD software

Job description

Emergency Telecommunicator Services seeks Fulton-based 911 Emergency Dispatchers to connect distressed callers with public safety resources. You will gather critical information, verify locations, and coordinate with police, fire, and medical teams according to agency procedures.

The role requires calm communication, attention to detail, and the ability to manage multiple systems while providing essential support to responders in urgent situations.