Life-Saving 911 Dispatcher — Calm, Critical-Info Pro

Emergency Telecommunicator Services; Fayette City (PA); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Job summary

Emergency Telecommunicator Services seeks a dedicated 911 Emergency Dispatcher to join our Fayette City team. The role connects callers with police, fire, or medical responders, requiring calm communication and careful attention to incident details.

You will gather essential information, confirm locations, document changing circumstances, and relay accurate information while using computer-aided dispatch systems.

Qualifications

• A high school diploma or recognized equivalency credential is commonly required.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Skills

Typing

Active Listening

Clear Speech

Basic Computer Proficiency

Information Organization underPressure

Education

High School Diploma or GED

Tools

Computer-Aided Dispatch (CAD)

Job description

Emergency Telecommunicator Services seeks a dedicated 911 Emergency Dispatcher to join our Fayette City team. The role connects callers with police, fire, or medical responders, requiring calm communication and careful attention to incident details.

You will gather essential information, confirm locations, document changing circumstances, and relay accurate information while using computer-aided dispatch systems.