911 Dispatcher: Calm, Critical Emergency Response

County Emergency Communications; East Prospect (PA); Presencial; USD 45.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health coverage

Retirement benefits

Paid leave

Training opportunities

Descripción de la vacante

County Emergency Communications in East Prospect, PA seeks 911 dispatcher opportunities. You will answer emergency and nonemergency calls, verify addresses, gather information, and coordinate police, fire, and medical resources according to agency procedures.

The role requires calm communication, active listening, and the ability to manage multiple systems while following protocol. Training and certifications may be required, with shift work and overtime as needed.

Formación

• High school diploma or GED required; some agencies recruit entry-level applicants.
• Typing, listening, and accurate information gathering are essential.
• Ability to organize information under pressure and maintain calm under stress.

Responsabilidades

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, and incident details.
• Assess call priority using approved questions and procedures.
• Enter incident information into dispatch systems.
• Dispatch appropriate responders when needed.
• Monitor radio traffic and update personnel as situations evolve.
• Provide caller instructions within training limits.
• Maintain records and protect confidential information.

Conocimientos

Typing speed

Active listening

Clear communication

Computer proficiency

Organizational skills

Educación

High school diploma or GED

Descripción del empleo

County Emergency Communications in East Prospect, PA seeks 911 dispatcher opportunities. You will answer emergency and nonemergency calls, verify addresses, gather information, and coordinate police, fire, and medical resources according to agency procedures.

The role requires calm communication, active listening, and the ability to manage multiple systems while following protocol. Training and certifications may be required, with shift work and overtime as needed.