911 Dispatcher – Critical Emergency Communications Pro

911 Emergency Communications; Silver Creek (MS); Presencial; USD 36.000 - 48.000; Tempo integral

Benefícios oferecidos por esta vaga

Health coverage

Retirement benefits

Paid leave

Employee-assistance services

Professional training

Shift differentials

Overtime pay

Resumo da vaga

911 Emergency Communications in Silver Creek, MS, seeks a trained dispatcher to connect callers with police, fire, or emergency medical resources. You will gather critical information, confirm details, and coordinate responders using multiple communication systems.

The role emphasizes calm communication, accurate data entry, and the ability to manage high-pressure situations across shifts, including nights and weekends. Training and certifications may be required.

Qualificações

• High school diploma or GED is commonly required.
• Some agencies recruit entry-level applicants or require experience/certifications.
• Useful skills include typing accuracy, active listening, clear speech, basic computer proficiency, and organizing information under pressure.

Responsabilidades

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident information into CAD systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responders as circumstances change.
• Provide approved caller instructions within training and certification.
• Maintain accurate records and protect confidential information.

Conhecimentos

Typing accuracy

Active listening

Clear speech

Basic computer proficiency

Organizing information under pressure

Formação

High school diploma or GED

Ferramentas

Computer-aided dispatch (CAD) systems

Descrição da vaga

911 Emergency Communications in Silver Creek, MS, seeks a trained dispatcher to connect callers with police, fire, or emergency medical resources. You will gather critical information, confirm details, and coordinate responders using multiple communication systems.

The role emphasizes calm communication, accurate data entry, and the ability to manage high-pressure situations across shifts, including nights and weekends. Training and certifications may be required.