911 Dispatcher: Calm, Critical Communications Pro

County Emergency Communications; New Midway (MD); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Job summary

County Emergency Communications in Midway is seeking an Emergency Dispatcher to handle emergency and nonemergency calls, verify locations, and coordinate responders using agency procedures. The role requires calm communication, accuracy, and the ability to manage multiple systems.

Applicants should have a high school diploma or GED and strong typing, listening, and clarity of speech. Training emphasizes privacy, documentation, and efficient information flow under pressure.

Qualifications

• High school diploma or GED required.
• Some agencies may recruit entry-level applicants or require certifications.
• Typing, listening, clear speech, basic computer skills, and information organization are essential.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Skills

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Information organization

Education

High school diploma or GED

Job description

County Emergency Communications in Midway is seeking an Emergency Dispatcher to handle emergency and nonemergency calls, verify locations, and coordinate responders using agency procedures. The role requires calm communication, accuracy, and the ability to manage multiple systems.

Applicants should have a high school diploma or GED and strong typing, listening, and clarity of speech. Training emphasizes privacy, documentation, and efficient information flow under pressure.