911 Dispatcher: Calm, Critical Response & Training

Emergency Telecommunicator Services; Pocahontas (TN); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Job summary

Emergency Telecommunicator Services in Pocahontas, TN seeks a skilled 911 Emergency Dispatcher to connect callers with responders. Duties include taking emergency and nonemergency calls, confirming locations, and documenting details while managing multiple radio and computer systems.

A high school diploma is commonly required; some agencies seek prior experience or certifications. Training, confidentiality, and the ability to work shifts, nights, weekends, and overtime are expected.

Qualifications

• High school diploma or equivalent is commonly required.
• Some agencies recruit entry-level applicants or require certifications.
• Typing, active listening, clear speech, and basic computer proficiency are useful skills.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using established questions and procedures.
• Enter incident information into CAD systems.
• Dispatch appropriate responders when needed.
• Monitor radio traffic and update responders as situations change.
• Provide caller instructions within training scope.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active Listening

Clear Speech

Computer Proficiency

Information Organization

Education

High School Diploma or GED

Tools

Computer-Aided Dispatch (CAD)

Job description

Emergency Telecommunicator Services in Pocahontas, TN seeks a skilled 911 Emergency Dispatcher to connect callers with responders. Duties include taking emergency and nonemergency calls, confirming locations, and documenting details while managing multiple radio and computer systems.

A high school diploma is commonly required; some agencies seek prior experience or certifications. Training, confidentiality, and the ability to work shifts, nights, weekends, and overtime are expected.