911 Dispatcher — Calm, Critical-Call Pro

911 Emergency Communications; Buffalo Junction (VA); On-site; USD 35,000 - 65,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Job summary

911 Emergency Communications in Buffalo Junction, VA is seeking skilled dispatchers to connect callers with first responders. You may handle emergency and nonemergency calls, verify locations, document details, and coordinate police, fire, or EMS resources according to agency procedures.

The role requires calm communication, strong listening, and multitasking across multiple systems. Expect shift work, including nights and weekends, with training and background checks as part of the process.

Qualifications

• High school diploma or GED is commonly required.
• Typing, listening, and clear speech are essential.
• Ability to organize information under pressure and work calmly.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within training and certification
• Maintain accurate records and protect confidential information

Skills

Typing

Active listening

Clear speech

Organize information under pressure

Education

High school diploma or GED

Tools

Computer-aided dispatch

Job description

911 Emergency Communications in Buffalo Junction, VA is seeking skilled dispatchers to connect callers with first responders. You may handle emergency and nonemergency calls, verify locations, document details, and coordinate police, fire, or EMS resources according to agency procedures.

The role requires calm communication, strong listening, and multitasking across multiple systems. Expect shift work, including nights and weekends, with training and background checks as part of the process.