911 Emergency Dispatcher: Calm, Critical-Response Operator

Emergency Telecommunicator Services; Mount Sidney (VA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance program

Professional training opportunities

Job summary

Emergency Telecommunicator Services in Mount Sidney, VA seeks 911 Emergency Dispatchers to connect callers with police, fire, or medical responders. The role requires calm communication, attention to detail, and the ability to manage multiple systems while adhering to agency procedures.

Responsibilities include handling calls, confirming incident data, and entering information into CAD. Some agencies may require certifications and testing; work may include overnight or weekend shifts and

Qualifications

• High school diploma or equivalent is commonly required.
• Ability to type accurately and communicate clearly under pressure.
• Prior experience in emergency communications is a plus.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, and incident details.
• Assess call priority and relay information to responders.
• Enter incident data into CAD systems and coordinate dispatch.
• Monitor radio traffic and provide caller instructions when needed.
• Maintain records and protect confidential information.

Skills

Calm communication

Active listening

Typing speed

Basic computer skills

Disaster response coordination

Education

High school diploma

Tools

CAD systems

Job description

Emergency Telecommunicator Services in Mount Sidney, VA seeks 911 Emergency Dispatchers to connect callers with police, fire, or medical responders. The role requires calm communication, attention to detail, and the ability to manage multiple systems while adhering to agency procedures.

Responsibilities include handling calls, confirming incident data, and entering information into CAD. Some agencies may require certifications and testing; work may include overnight or weekend shifts and