911 Emergency Dispatcher - Calm, Critical-Response Operator

911 Emergency Communications; Sumerduck (VA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Job summary

911 Emergency Communications seeks skilled Dispatchers in Sumerduck, VA. Dispatchers connect callers with responders, gather information, and coordinate police, fire, or EMS according to agency procedures.

The role requires calm communication, attention to detail, and the ability to manage multiple systems while relaying accurate information to field personnel. Shift work, overtime, and varied schedules are common.

Qualifications

• High school diploma or equivalent required.
• Some agencies recruit entry-level applicants.
• Official announcements determine testing scores, experience, and training deadlines.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm incident locations, callback numbers, and details.
• Assess call priority using approved questions and procedures.
• Enter incident information into dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responders as circumstances change.
• Provide caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Basic computer skills

Organizational skills

Education

High school diploma or equivalent

Job description

911 Emergency Communications seeks skilled Dispatchers in Sumerduck, VA. Dispatchers connect callers with responders, gather information, and coordinate police, fire, or EMS according to agency procedures.

The role requires calm communication, attention to detail, and the ability to manage multiple systems while relaying accurate information to field personnel. Shift work, overtime, and varied schedules are common.