911 Emergency Dispatcher: Calm, Critical-Response Expert

County Emergency Communications; Vestavia Hills (AL); On-site; USD 40,000 - 60,000; Full time

Job summary

County Emergency Communications in Vestavia Hills, AL seeks an Emergency Dispatcher to answer calls, verify locations, and coordinate responders. You will manage information across multiple systems while remaining calm and focused on safety.

The role requires careful documentation and quick decision making in a fast-paced environment. Applicants typically hold a high school diploma and demonstrate strong typing, listening, and communication abilities.

Qualifications

• High school diploma or equivalent commonly required.
• Typing accuracy and speed are important.
• Active listening and clear communication skills required.

Responsibilities

• Answer emergency and nonemergency calls with calm, clear communication.
• Confirm addresses, callbacks, and incident details under pressure.
• Enter information into dispatch systems and coordinate responders.
• Monitor radio traffic and update units as circumstances change.
• Maintain accurate records and protect confidentiality.

Skills

Typing speed

Active listening

Clear speech

Multi-tasking

Education

High school diploma

Tools

CAD/dispatch software

Job description

County Emergency Communications in Vestavia Hills, AL seeks an Emergency Dispatcher to answer calls, verify locations, and coordinate responders. You will manage information across multiple systems while remaining calm and focused on safety.

The role requires careful documentation and quick decision making in a fast-paced environment. Applicants typically hold a high school diploma and demonstrate strong typing, listening, and communication abilities.