Calm-Voice 911 Dispatcher — Immediate Impact

County Emergency Communications; Foley (AL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health coverage

Job summary

County Emergency Communications in Elberta, AL is seeking 911 Emergency Dispatchers to connect callers with police, fire, or EMS and coordinate responders. The role involves calm communication, confirming incident locations, and relaying accurate information while managing multiple systems.

Responsibilities include answering calls, logging details, and dispatching responders as needed in a around-the-clock environment. Some positions may require overtime and variable schedules.

Qualifications

• A high school diploma or recognized equivalency credential is commonly required.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency.
• The official announcement determines required testing scores, experience, and training deadlines.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Education

High school diploma or GED

Job description

County Emergency Communications in Elberta, AL is seeking 911 Emergency Dispatchers to connect callers with police, fire, or EMS and coordinate responders. The role involves calm communication, confirming incident locations, and relaying accurate information while managing multiple systems.

Responsibilities include answering calls, logging details, and dispatching responders as needed in a around-the-clock environment. Some positions may require overtime and variable schedules.