911 Call Taker: Training • Public Safety Career

Public Safety Dispatch Network; Chicago Ridge (IL); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Chicago Ridge is seeking a 911 Call Taker to serve as the first point of contact for emergency calls, gathering essential details and documenting information for responders.

These roles may require rotating shifts and completion of call-taking training and certification, with strong listening, typing accuracy, and calm communication essential for success.

Qualifications

• High school diploma or recognized equivalent required.
• Experience in customer service or call center helpful, but not always required.
• Ability to follow structured procedures and maintain composure during calls.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.

Job description

Public Safety Dispatch Network in Chicago Ridge is seeking a 911 Call Taker to serve as the first point of contact for emergency calls, gathering essential details and documenting information for responders.

These roles may require rotating shifts and completion of call-taking training and certification, with strong listening, typing accuracy, and calm communication essential for success.