911 Call Taker — Training, Benefits, Public Safety

Regional 911 Intake Solutions; Guernsey (WY); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Training opportunities

Job summary

Regional 911 Intake Solutions invites applications for a 911 Call Taker position based in Guernsey, WY. This role involves handling emergency and nonemergency lines, verifying caller locations, and gathering essential information for responders.

You will use approved scripts and software to document incidents and liaise with dispatch colleagues to ensure rapid, accurate communication. The ideal candidate will demonstrate strong listening, typing accuracy, clear verbal communication, and the

Qualifications

• Requires a high school diploma or equivalent; public safety experience helpful but not required.
• Strong listening and data-entry skills; ability to follow structured procedures.
• Good verbal communication and calm under pressure are essential.

Responsibilities

• Answer incoming emergency calls and direct to appropriate responders.
• Confirm incident location and caller contact information.
• Ask standardized questions to determine urgency and details.
• Enter information into call-processing or dispatch software accurately.
• Transmit incident details promptly to dispatch.
• Assist distressed callers with calm instructions within training scope.
• Access language-support resources as needed for callers.
• Adhere to privacy and confidentiality requirements.

Skills

Listening skills

Typing accuracy

Verbal communication

Procedural follow-through

Education

High school diploma

Tools

Call-processing software

Dispatch software

Job description

Regional 911 Intake Solutions invites applications for a 911 Call Taker position based in Guernsey, WY. This role involves handling emergency and nonemergency lines, verifying caller locations, and gathering essential information for responders.

You will use approved scripts and software to document incidents and liaise with dispatch colleagues to ensure rapid, accurate communication. The ideal candidate will demonstrate strong listening, typing accuracy, clear verbal communication, and the