911 Call Taker — Rewarding Emergency Communications Career

Regional 911 Intake Solutions; Upton (WY); On-site; USD 38,000 - 52,000; Full time

Job summary

Regional 911 Intake Solutions seeks an attentive 911 Call Taker in Wyoming to handle emergency and nonemergency lines, verify locations, and document details for dispatch. You will follow scripted questions, input data into systems, and relay information promptly to dispatch teams.

The role requires strong listening, accurate typing, and clear verbal communication, with assessments set by the hiring agency. Training, certifications, and ongoing evaluations are part of the process.

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Assessments and minimum scores are determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening skills

Typing accuracy

Verbal communication

Procedural adherence

Education

High school diploma

Job description

Regional 911 Intake Solutions seeks an attentive 911 Call Taker in Wyoming to handle emergency and nonemergency lines, verify locations, and document details for dispatch. You will follow scripted questions, input data into systems, and relay information promptly to dispatch teams.

The role requires strong listening, accurate typing, and clear verbal communication, with assessments set by the hiring agency. Training, certifications, and ongoing evaluations are part of the process.