911 Call Taker — Start Your Frontline Dispatch Career

Public Safety Dispatch Network; Gilchrist (OR); Sur place; USD 45 000 - 65 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Résumé du poste

Public Safety Dispatch Network in Gilchrist, OR seeks 911 Call Takers to handle emergency and nonemergency lines, verify locations, and document details for responders. You will work with dispatch software, follow structured questions, and communicate clearly under pressure.

Applicants should have a high school diploma, strong listening and typing skills, and the ability to follow procedures. Training and certifications are provided as part of entry into the role, with varied shifts including

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service or public safety experience is helpful.
• Strong listening, typing, and clear verbal communication required.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Explain instructions and gather essential information for responders.
• Follow approved language-access and accessibility procedures when needed.
• Provide pre-arrival instructions only when trained and authorized.

Connaissances

Listening comprehension

Accurate typing

Verbal communication

Follow procedures

Formation

High school diploma

Outils

Dispatch software

Call-processing software

Description du poste

Public Safety Dispatch Network in Gilchrist, OR seeks 911 Call Takers to handle emergency and nonemergency lines, verify locations, and document details for responders. You will work with dispatch software, follow structured questions, and communicate clearly under pressure.

Applicants should have a high school diploma, strong listening and typing skills, and the ability to follow procedures. Training and certifications are provided as part of entry into the role, with varied shifts including