Emergency Communications Specialist — 911 Dispatcher

Regional 911 Intake Solutions; Hillsdale (PA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement benefits

Paid leave

Training opportunities

Job summary

Regional 911 Intake Solutions is seeking dedicated 911 Call Takers in Hillsdale to efficiently handle emergency and nonemergency lines, verify caller information, and document details for dispatch teams. You will work in a fast-paced environment, follow structured procedures, and use approved software tools to relay critical information accurately.

Applicants should have a high school diploma or GED, strong listening and typing skills, and the ability to communicate clearly under pressure.

Qualifications

• High school diploma or GED required.
• Strong listening, typing, and verbal communication skills.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide instructions within training and certification.

Skills

Active listening

Clear communication

Typing

Education

High School Diploma or GED

Job description

Regional 911 Intake Solutions is seeking dedicated 911 Call Takers in Hillsdale to efficiently handle emergency and nonemergency lines, verify caller information, and document details for dispatch teams. You will work in a fast-paced environment, follow structured procedures, and use approved software tools to relay critical information accurately.

Applicants should have a high school diploma or GED, strong listening and typing skills, and the ability to communicate clearly under pressure.