911 Call Taker - Start Your Emergency Communications Career

National Public Safety Careers; Los Angeles (CA); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers in Altadena, CA is seeking 911 Call Takers to rapidly assess emergencies, gather essential information, and coordinate with responders. You'll confirm locations, collect caller data, and use approved scripts to triage calls.

Candidates should have a high school diploma, strong listening and typing skills, clear communication, and ability to follow structured procedures. Training and background checks are required; benefits vary by employer.

Qualifications

• Requires high school diploma or GED.
• Strong listening comprehension and typing skills.
• Clear verbal communication and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening

Typing

Verbal communication

Procedures adherence

Education

High school diploma or GED

Tools

Call-processing software

Dispatch software

Job description

National Public Safety Careers in Altadena, CA is seeking 911 Call Takers to rapidly assess emergencies, gather essential information, and coordinate with responders. You'll confirm locations, collect caller data, and use approved scripts to triage calls.

Candidates should have a high school diploma, strong listening and typing skills, clear communication, and ability to follow structured procedures. Training and background checks are required; benefits vary by employer.