Emergency 911 Call Taker — Start a Life-Saving Career

Regional 911 Intake Solutions; New Castle (VA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

Regional 911 Intake Solutions in New Castle, VA seeks dedicated 911 Call Takers to staff emergency communications operations. You will listen carefully, gather essential details, and determine incident priority while using approved call-processing systems.

Responsibilities include obtaining caller information, providing accurate pre-arrival instructions within training, and supporting dispatch teams during busy periods.

Qualifications

• Required high school diploma or equivalent.
• Strong listening and typing skills are essential.
• Ability to follow structured procedures and communicate clearly.

Responsibilities

• Answer incoming emergency calls and nonemergency lines.
• Confirm incident location and caller information.
• Use approved questions to identify nature and urgency.
• Enter details into call-processing or dispatch software.
• Forward incident information to dispatch promptly.
• Assist distressed callers with instructions within training.
• Use language-access resources when needed.

Skills

Listening skills

Typing

Verbal communication

Procedural following

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Regional 911 Intake Solutions in New Castle, VA seeks dedicated 911 Call Takers to staff emergency communications operations. You will listen carefully, gather essential details, and determine incident priority while using approved call-processing systems.

Responsibilities include obtaining caller information, providing accurate pre-arrival instructions within training, and supporting dispatch teams during busy periods.