911 Call Taker: Start Your Emergency Career

Regional 911 Intake Solutions; Lentner (MO); Presencial; USD 38.000 - 54.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Paid leave

Retirement contributions

Employee-assistance programs

Descripción de la vacante

Regional 911 Intake Solutions seeks 911 Call Takers to handle emergency and non-emergency calls from Shelby Township, MI. Duties include confirming locations, documenting information, and coordinating with dispatch teams.

Candidates should have a high school diploma or equivalent, with strong listening, typing, and communication skills. Training and certification are required, and work may involve rotating shifts and overtime.

Formación

• High school diploma or recognized equivalent is commonly required.
• Previous customer service, telephone support, or public safety experience may be helpful, though some vacancies accept applicants without dispatch experience.
• Strong listening comprehension, accurate typing, clear verbal communication, and ability to follow structured procedures are required.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Support distressed callers with essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Descripción del empleo

Regional 911 Intake Solutions seeks 911 Call Takers to handle emergency and non-emergency calls from Shelby Township, MI. Duties include confirming locations, documenting information, and coordinating with dispatch teams.

Candidates should have a high school diploma or equivalent, with strong listening, typing, and communication skills. Training and certification are required, and work may involve rotating shifts and overtime.