911 Call Taker — Be the First to Help in Emergencies

Regional 911 Intake Solutions; Clinton Charter Township (MI); Presencial; USD 40.000 - 54.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Retirement contributions

Paid leave

Employee-assistance program

Continuing training

Descripción de la vacante

Regional 911 Intake Solutions in Clinton Township, MI, is seeking 911 Call Takers to join the local emergency communications team. The role involves taking incoming emergency and nonemergency calls, verifying locations and contact details, and entering information into call-processing software.

Training provides pre-arrival instructions and adherence to procedures to support rapid, accurate dispatch. Candidates typically have a high school diploma and strong listening, typing, and communication

Formación

• High school diploma or recognized equivalent.
• Strong listening comprehension and attention to detail.
• Clear verbal communication and ability to follow procedures.
• Ability to pass assessments and background checks.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Conocimientos

Listening skills

Typing speed

Verbal communication

Procedural adherence

Customer service

Educación

High school diploma

Descripción del empleo

Regional 911 Intake Solutions in Clinton Township, MI, is seeking 911 Call Takers to join the local emergency communications team. The role involves taking incoming emergency and nonemergency calls, verifying locations and contact details, and entering information into call-processing software.

Training provides pre-arrival instructions and adherence to procedures to support rapid, accurate dispatch. Candidates typically have a high school diploma and strong listening, typing, and communication