911 Call Taker - Start Your Career in Emergency Response

National Public Safety Careers; Renfrew (PA); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Takers for positions located in Renfrew, PA. You will answer emergency and non-emergency lines, confirm locations, collect caller information, and input details into dispatch software for prompt action.

Strong listening skills, accurate typing, and clear verbal communication are essential. Some roles offer training, with possible rotating shifts and on-site work in a public safety environment.

Qualifications

• High school diploma or recognized equivalent required; some roles prefer prior public safety or customer service experience.
• Experience in customer service or telephone support helpful but not required for all vacancies.

Responsibilities

• Answer incoming emergency calls and assigned lines.
• Confirm incident location and caller contact information.
• Use approved questions to identify nature and urgency of the situation.
• Enter details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.

Skills

Listening comprehension

Accurate typing

Verbal communication

Following procedures

Education

High school diploma or equivalent

Tools

Dispatch software

Call-processing software

Job description

National Public Safety Careers is seeking 911 Call Takers for positions located in Renfrew, PA. You will answer emergency and non-emergency lines, confirm locations, collect caller information, and input details into dispatch software for prompt action.

Strong listening skills, accurate typing, and clear verbal communication are essential. Some roles offer training, with possible rotating shifts and on-site work in a public safety environment.