911 Call Taker - Essential Public Safety Communicator

Regional 911 Intake Solutions; Olar (SC); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Training programs

Job summary

Regional 911 Intake Solutions seeks 911 Call Takers in Olar, SC to answer emergency and nonemergency lines, confirm locations, and document details for dispatch. Training and certifications will follow, with emphasis on following structured procedures and maintaining caller privacy.

Successful candidates typically have a high school diploma or GED, strong listening and verbal skills, and the ability to work rotating shifts as needed. Background checks and assessments are part of the process.

Qualifications

• High school diploma or GED is commonly required.
• Strong listening comprehension and clear verbal communication are essential.
• Ability to follow structured procedures and work in a fast-paced environment.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.

Skills

Customer service

Active listening

Verbal communication

Education

High school diploma or GED

Job description

Regional 911 Intake Solutions seeks 911 Call Takers in Olar, SC to answer emergency and nonemergency lines, confirm locations, and document details for dispatch. Training and certifications will follow, with emphasis on following structured procedures and maintaining caller privacy.

Successful candidates typically have a high school diploma or GED, strong listening and verbal skills, and the ability to work rotating shifts as needed. Background checks and assessments are part of the process.