911 Call Taker: Start with Comprehensive Training

Regional 911 Intake Solutions; New Park (PA); Presencial; USD 40.000 - 58.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Paid time off

Descripción de la vacante

Regional 911 Intake Solutions seeks candidates for 911 Call Taker positions in New Park, PA. Takers generally handle emergency and nonemergency lines, verify locations, and document essential details for dispatch teams. Training and certifications are required to perform pre‑arrival instructions.

The role involves rotating shifts and working with call‑processing systems, with standard eligibility checks and background screenings conducted by the sponsoring agency.

Formación

• High school diploma or recognized equivalent.
• Strong listening comprehension and accurate typing.
• Ability to follow structured procedures and pass required assessments.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call‑processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language‑access and accessibility resources when needed
• Provide authorized pre‑arrival instructions only within training and certification

Conocimientos

Active listening

Typing speed

Verbal communication

Educación

High school diploma

Herramientas

Dispatch software

Descripción del empleo

Regional 911 Intake Solutions seeks candidates for 911 Call Taker positions in New Park, PA. Takers generally handle emergency and nonemergency lines, verify locations, and document essential details for dispatch teams. Training and certifications are required to perform pre‑arrival instructions.

The role involves rotating shifts and working with call‑processing systems, with standard eligibility checks and background screenings conducted by the sponsoring agency.