911 Call Taker — Start a Vital Public Safety Career

Regional 911 Intake Solutions; Skippack (Montgomery County); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee‑assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions seeks an attentive 911 Call Taker in Skippack, PA. You will answer emergency and nonemergency lines, confirm locations, and document details for dispatch coordination. Training and certification will guide essential procedures.

Applicants should have strong listening and typing skills, with clear verbal communication. Roles may involve rotating shifts as part of a 24-hour operations environment, with benefits and ongoing training offered by the employer.

Qualifications

• High school diploma or equivalent required.
• Prior customer service, call center, or public safety experience helpful but not mandatory.
• Strong listening, accurate typing, and clear verbal communication essential.

Responsibilities

• Answer incoming emergency calls and nonemergency lines.
• Confirm incident location and caller information.
• Use approved questions to assess urgency and nature of the situation.
• Enter details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide prearrival instructions only within training and certification.

Skills

Active listening

Typing speed/accuracy

Verbal communication

Structured procedures

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions seeks an attentive 911 Call Taker in Skippack, PA. You will answer emergency and nonemergency lines, confirm locations, and document details for dispatch coordination. Training and certification will guide essential procedures.

Applicants should have strong listening and typing skills, with clear verbal communication. Roles may involve rotating shifts as part of a 24-hour operations environment, with benefits and ongoing training offered by the employer.