911 Call Taker – Start in Emergency Communications

Regional 911 Intake Solutions; Houston (MO); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions is seeking skilled Call Takers in Houston to handle emergency and nonemergency lines with accuracy and composure. You will verify caller details, gather essential information, and document incidents using approved software, supporting rapid dispatch and safe outcomes.

Ideal candidates bring a HS diploma, strong listening and typing abilities, and a calm demeanor under pressure.

Qualifications

• High school diploma or equivalent required.
• Customer service or phone support experience is helpful.
• Strong listening and typing skills required.
• Ability to follow structured procedures.

Responsibilities

• Answer incoming emergency and nonemergency lines.
• Confirm incident location and caller contact details.
• Use approved questions to determine urgency.
• Enter details into call-processing software.
• Forward information to dispatch promptly.
• Provide pre-arrival instructions within training.
• Maintain caller privacy and confidentiality.

Skills

Typing

Active listening

Clear communication

Calm under pressure

Multitasking

Education

High school diploma or equivalent

Tools

Call-processing software

Dispatch software

Job description

Regional 911 Intake Solutions is seeking skilled Call Takers in Houston to handle emergency and nonemergency lines with accuracy and composure. You will verify caller details, gather essential information, and document incidents using approved software, supporting rapid dispatch and safe outcomes.

Ideal candidates bring a HS diploma, strong listening and typing abilities, and a calm demeanor under pressure.