911 Call Taker: Critical Dispatch & Calm Support

Regional 911 Intake Solutions; Bellaire (TX); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Bellaire, TX seeks a Call Taker to answer 911 and nonemergency lines, verify locations, and input data into dispatch systems. You will contact informants, relay information to responders, and follow scripted procedures with strict privacy and accuracy standards.

Applicants typically have a high school diploma and strong listening, typing, and verbal communication skills; prior customer service or public safety experience is helpful.

Qualifications

• Requires high school diploma or equivalent.
• Strong listening, typing, and verbal communication skills.
• Ability to follow structured procedures and maintain accuracy.

Responsibilities

• Answer incoming emergency calls and assigned lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions within training.

Skills

Active listening

Typing

Verbal communication

Attention to detail

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Regional 911 Intake Solutions in Bellaire, TX seeks a Call Taker to answer 911 and nonemergency lines, verify locations, and input data into dispatch systems. You will contact informants, relay information to responders, and follow scripted procedures with strict privacy and accuracy standards.

Applicants typically have a high school diploma and strong listening, typing, and verbal communication skills; prior customer service or public safety experience is helpful.