Rapid-Response 911 Call Taker

Public Safety Dispatch Network; South Houston (TX); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network invites applications for 911 Call Taker roles in South Houston, TX. The incumbent will answer emergency lines, confirm locations, and collect caller data while following structured procedures. Training is provided to ensure accurate entry of incidents into dispatch systems.

Candidates with strong listening and typing skills, clear communication, and a commitment to safety may qualify. On-site shifts and a supportive benefits package are typical for this role.

Qualifications

• High school diploma or recognized equivalent.
• Customer service/phone support experience helpful but not required.
• Ability to listen carefully, type accurately, and follow structured procedures.

Responsibilities

• Answer incoming emergency calls and nonemergency lines.
• Confirm incident location and caller information quickly and accurately.
• Use approved questions to identify nature and urgency of situations.
• Enter details into dispatch software and forward to the right team.
• Follow training to provide pre-arrival instructions when appropriate.

Skills

Listening

Typing

Verbal communication

Procedural follow-through

Education

High school diploma or GED

Tools

Call-processing software

Job description

Public Safety Dispatch Network invites applications for 911 Call Taker roles in South Houston, TX. The incumbent will answer emergency lines, confirm locations, and collect caller data while following structured procedures. Training is provided to ensure accurate entry of incidents into dispatch systems.

Candidates with strong listening and typing skills, clear communication, and a commitment to safety may qualify. On-site shifts and a supportive benefits package are typical for this role.