911 Call Taker – Start an Impactful Public Safety Career

National Public Safety Careers; Sheffield (VT); Sur place; USD 36 000 - 48 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Employee‑assistance programs

Continuing training

Résumé du poste

National Public Safety Careers is seeking 911 Call Taker opportunities in Sheffield, VT. This role involves handling incoming emergency lines, confirming incident locations, and relaying information to dispatch teams in a compliant, privacy-conscious manner.

Training is provided after hire, with potential rotating shifts including nights and weekends as needed by the agency. Prior dispatch experience is helpful but not always required.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful, although some vacancies accept applicants without dispatch experience.
• Successful candidates need strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre‑arrival instructions only within training and certification.

Description du poste

National Public Safety Careers is seeking 911 Call Taker opportunities in Sheffield, VT. This role involves handling incoming emergency lines, confirming incident locations, and relaying information to dispatch teams in a compliant, privacy-conscious manner.

Training is provided after hire, with potential rotating shifts including nights and weekends as needed by the agency. Prior dispatch experience is helpful but not always required.