911 Call Taker: Start a Critical, Impactful Career

Public Safety Dispatch Network; Bennington (VT); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Bondville, VT-based 911 Call Taker opportunities offer a chance to answer emergency calls, confirm locations, collect caller information, and document details for dispatch teams. Training may cover call-taking procedures and applicable certifications; shifts may include nights, weekends, and overtime depending on staffing.

A high school diploma or equivalent is commonly required; prior customer service helps, but some vacancies accept applicants without dispatch experience.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful, although some vacancies accept applicants without dispatch experience.
• Successful candidates need strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening skills

Typing

Verbal communication

Procedural adherence

Education

High school diploma or equivalent

Job description

Bondville, VT-based 911 Call Taker opportunities offer a chance to answer emergency calls, confirm locations, collect caller information, and document details for dispatch teams. Training may cover call-taking procedures and applicable certifications; shifts may include nights, weekends, and overtime depending on staffing.

A high school diploma or equivalent is commonly required; prior customer service helps, but some vacancies accept applicants without dispatch experience.