911 Call Taker - Start a Vital Public Safety Career

Public Safety Dispatch Network; Buford (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Buford, GA seeks 911 Call Takers to be the first point of contact for emergency callers. You will verify caller information, gather critical details, and document data for dispatch teams. Training and certification enable you to provide pre-arrival instructions and coordinate responses.

Role emphasizes strong listening, precise typing, and clear communication under structured procedures. Flexible shifts and background checks are typical in the hiring process.

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service or call-handling experience preferred.
• Strong listening and typing skills.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller details.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide authorized pre-arrival instructions within training and certification.

Skills

Customer service

Active listening

Typing

Clear communication

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Buford, GA seeks 911 Call Takers to be the first point of contact for emergency callers. You will verify caller information, gather critical details, and document data for dispatch teams. Training and certification enable you to provide pre-arrival instructions and coordinate responses.

Role emphasizes strong listening, precise typing, and clear communication under structured procedures. Flexible shifts and background checks are typical in the hiring process.