911 Call Taker: Start Your Public Safety Career

National Public Safety Careers; Bowdon Junction (GA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Takers in Bowdon Junction, GA. You will handle emergency and nonemergency lines, verify locations and contact details, and document information for dispatch coordination. Training and certifications are required as part of the role.

Candidates typically have a high school diploma, good listening and typing skills, and the ability to follow structured procedures while maintaining calm under pressure. Some vacancies may require dispatch experience.

Qualifications

• High school diploma or equivalent required; dispatch experience helpful but not always necessary.
• Strong listening, typing accuracy, and clear verbal communication are essential.
• Ability to follow structured procedures and pass required assessments.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to determine nature and urgency of incidents.
• Enter details into call-processing or dispatch software.
• Forward incident information to the appropriate dispatch function.
• Assist distressed callers with essential questions and guidance.
• Use language-access resources when needed.
• Provide approved pre-arrival instructions only within training.

Skills

Customer service

Typing

Listening

Verbal communication

Structured procedures

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

National Public Safety Careers is seeking 911 Call Takers in Bowdon Junction, GA. You will handle emergency and nonemergency lines, verify locations and contact details, and document information for dispatch coordination. Training and certifications are required as part of the role.

Candidates typically have a high school diploma, good listening and typing skills, and the ability to follow structured procedures while maintaining calm under pressure. Some vacancies may require dispatch experience.