911 Call Taker — Start a Vital Career in Iola

National Public Safety Careers; Iola (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Job summary

National Public Safety Careers seeks a skilled 911 Call Taker to handle emergency and nonemergency calls, verify locations and contact details, and document information for dispatch teams. The role emphasizes accurate typing, active listening, and following standardized procedures.

Training and certifications are required to perform pre-arrival instructions and coordinate with responders. Employees may work varied shifts in a public safety environment, with benefits depending on appointment type

Qualifications

• High school diploma or recognized equivalent.
• Customer service or public safety experience is helpful, though some vacancies accept applicants without dispatch experience.
• Strong listening comprehension and accurate typing compared to requirements.
• Clear verbal communication and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Typing

Listening

Verbal communication

Customer service

Education

High school diploma

Job description

National Public Safety Careers seeks a skilled 911 Call Taker to handle emergency and nonemergency calls, verify locations and contact details, and document information for dispatch teams. The role emphasizes accurate typing, active listening, and following standardized procedures.

Training and certifications are required to perform pre-arrival instructions and coordinate with responders. Employees may work varied shifts in a public safety environment, with benefits depending on appointment type