911 Call Taker - 24/7 Shifts, Training & Impact

National Public Safety Careers; Iuka (KS); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

National Public Safety Careers seeks 911 Call Takers in Iuka, KS. You will answer emergency calls and nonemergency lines, confirm locations and callbacks, and use approved questions to identify urgency. Enter details into dispatch software and forward information to the appropriate function.

Applicants should have a high school diploma or equivalent; customer service or public safety experience is helpful. Expect training, background checks, and potential 24/7 shifts in a 24-hour operation.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller's callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Education

High School Diploma or equivalent

Job description

National Public Safety Careers seeks 911 Call Takers in Iuka, KS. You will answer emergency calls and nonemergency lines, confirm locations and callbacks, and use approved questions to identify urgency. Enter details into dispatch software and forward information to the appropriate function.

Applicants should have a high school diploma or equivalent; customer service or public safety experience is helpful. Expect training, background checks, and potential 24/7 shifts in a 24-hour operation.