911 Call Taker

Public Safety Dispatch Network; Town of Iola (WI); On-site; USD 35,000 - 55,000; Full time

Job summary

Public Safety Dispatch Network in Iola, WI seeks dedicated 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, confirm locations, document details, and relay information to responders. This role may involve rotating shifts, nights, weekends, holidays, and overtime, depending on staffing needs.

Candidates should demonstrate calm under pressure, clear communication, and accurate data entry in dispatch software.

Job description

911 Call Taker Opportunities in Iola

911 Call Takers are often the first people to speak with someone reporting an emergency. They ask focused questions, confirm where help is needed, and document information for the personnel responsible for coordinating the response.

In some communications centers, call taking is a separate assignment from radio dispatch. In others, employees train for both functions. The official vacancy explains the duties included in this position.

Position Details

• Duty Location: {airport_name}, Iola, WI


• Employer: The hiring emergency communications agency identified in the official vacancy


• Pay: {salary_min}–{salary_max} per year


• Schedule: {work_schedule}


• Appointment Type: {appointment_type}


• Who May Apply: {who_may_apply}


• Application Deadline: {closing_date}

911 call-taking services commonly operate 24 hours a day. Depending on staffing needs, employees may work rotating shifts, nights, weekends, holidays, and overtime.

What You May Do

• Answer incoming emergency calls and assigned nonemergency lines


• Confirm the incident location and caller’s callback information


• Use approved questions to identify the nature and urgency of the situation


• Enter accurate details into call-processing or dispatch software


• Forward incident information promptly to the appropriate dispatch function