911 Call Taker - Start a Public Safety Career (Long Key)

Regional 911 Intake Solutions; Layton (FL); On-site; USD 32,000 - 52,000; Full time

Job summary

Regional 911 Intake Solutions seeks a dedicated 911 Call Taker for opportunities in Long Key, FL. Responsible for handling emergency and nonemergency calls, confirming locations, and documenting details for dispatch coordination.

Ideal candidates have a high school diploma, strong listening skills, accurate data entry, and clear verbal communication. Training, certifications, and flexible scheduling may be required.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Customer service or public safety experience may help; some vacancies accept applicants without dispatch experience.
• Strong listening skills and accurate data entry are essential.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access resources when needed.
• Provide pre-arrival instructions within training and certification.

Skills

Active listening

Data entry

Verbal communication

Typing speed

Call processing

Education

High school diploma or GED

Tools

Dispatch software

Call-processing systems

Job description

Regional 911 Intake Solutions seeks a dedicated 911 Call Taker for opportunities in Long Key, FL. Responsible for handling emergency and nonemergency calls, confirming locations, and documenting details for dispatch coordination.

Ideal candidates have a high school diploma, strong listening skills, accurate data entry, and clear verbal communication. Training, certifications, and flexible scheduling may be required.