911 Call Taker: Start a Life-Saving Career

Public Safety Dispatch Network; Stonewall (LA); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Job summary

Public Safety Dispatch Network in Stonewall, LA seeks qualified 911 Call Takers. Responsibilities include answering emergency and nonemergency lines, verifying caller details, and documenting data in dispatch software. Training may cover related radio dispatch tasks, depending on the center.

Applicants should have a high school diploma or equivalent, with strong listening, typing, and verbal communication skills. Background checks and certifications may be required.

Qualifications

• High school diploma or equivalent is commonly required.
• Customer service or telephone support experience helpful but not mandatory.

Responsibilities

• Answer incoming emergency calls and nonemergency lines.
• Confirm incident location and caller information.
• Use scripted questions to assess urgency and nature of the situation.
• Document details into dispatch software.
• Forward information promptly to the appropriate dispatch function.
• Provide calm guidance and instructions when appropriate.

Skills

Listening skills

Typing speed

Verbal communication

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

Public Safety Dispatch Network in Stonewall, LA seeks qualified 911 Call Takers. Responsibilities include answering emergency and nonemergency lines, verifying caller details, and documenting data in dispatch software. Training may cover related radio dispatch tasks, depending on the center.

Applicants should have a high school diploma or equivalent, with strong listening, typing, and verbal communication skills. Background checks and certifications may be required.