911 Call Taker: Start a Critical Public Safety Career

Regional 911 Intake Solutions; Tuleta (TX); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Tuleta, TX seeks 911 Call Takers to be the first contact for emergencies, asking focused questions, confirming locations, and documenting information for responders. In some centers, call taking is separate from dispatch; in others, both functions are trained.

Applicants typically need a high school diploma; strong listening, accurate typing, and clear verbal communication are important, with assessments determined by the agency.

Qualifications

• Strong listening comprehension and clear verbal communication are required.
• Accurate typing and the ability to follow structured procedures are important.
• Experience in customer service or public safety is helpful but not always required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training.

Skills

Listening comprehension

Accurate typing

Verbal communication

Follow procedures

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Tuleta, TX seeks 911 Call Takers to be the first contact for emergencies, asking focused questions, confirming locations, and documenting information for responders. In some centers, call taking is separate from dispatch; in others, both functions are trained.

Applicants typically need a high school diploma; strong listening, accurate typing, and clear verbal communication are important, with assessments determined by the agency.