911 Call Taker: Start a Critical Public Safety Career

Regional 911 Intake Solutions; Prairie View (TX); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid leave

Job summary

Regional 911 Intake Solutions is hiring 911 Call Takers for Prairie View, TX. You will take emergency and nonemergency calls, verify incident locations, collect caller details, and document information for dispatch teams coordinating response.

Shifts may include nights, weekends, and overtime depending on staffing. Applicants should have a high school diploma or equivalent, strong listening skills, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Qualifications

• High school diploma or equivalent required.
• Strong listening and data-entry accuracy.
• Clear verbal communication and ability to follow structured procedures.
• Required assessments and minimum scores determined by the agency.

Responsibilities

• Answer incoming emergency and nonemergency calls.
• Confirm incident location and caller callback information.
• Use approved questions to identify nature and urgency.
• Enter accurate details into call-processing software.
• Forward incident information promptly to dispatch.
• Assist distressed callers with essential instructions.
• Use language-access resources when needed.

Skills

Listening skills

Typing accuracy

Verbal communication

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

Regional 911 Intake Solutions is hiring 911 Call Takers for Prairie View, TX. You will take emergency and nonemergency calls, verify incident locations, collect caller details, and document information for dispatch teams coordinating response.

Shifts may include nights, weekends, and overtime depending on staffing. Applicants should have a high school diploma or equivalent, strong listening skills, accurate typing, clear verbal communication, and the ability to follow structured procedures.