911 Call Taker — Start a Critical Public Safety Career

Public Safety Dispatch Network; Low Moor (VA); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

Public Safety Dispatch Network in Low Moor, VA, is hiring 911 Call Takers. You will answer emergency lines, verify locations, and document information for dispatcher coordination.

Responsibilities include accurate data entry, following scripted questions, and relaying incident details to the proper team. Training and certifications are required for pre-arrival guidance and safety protocols.

Qualifications

• High school diploma or equivalent is commonly required.
• Previous customer service, telephone support, or public safety experience helps.
• Strong listening, accurate typing, clear verbal communication essential.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions only within training and certification.

Skills

Active listening

Typing speed

Verbal communication

Questioning techniques

Education

High school diploma

Tools

Dispatch software

Job description

Public Safety Dispatch Network in Low Moor, VA, is hiring 911 Call Takers. You will answer emergency lines, verify locations, and document information for dispatcher coordination.

Responsibilities include accurate data entry, following scripted questions, and relaying incident details to the proper team. Training and certifications are required for pre-arrival guidance and safety protocols.