911 Call Taker — Start a Critical Public Safety Career

Public Safety Dispatch Network; Fort Bragg (NC); On-site; USD 42,000 - 52,000; Full time

Job summary

Public Safety Dispatch Network in Fort Liberty is seeking 911 Call Taker opportunities to field emergency and non-emergency calls from a base location. You will confirm locations, document caller information, and relay details to responders using approved call-processing software.

Training will cover authorized pre-arrival instructions and accessibility resources. The role emphasizes listening, precise data entry, clear communication, and following structured procedures.

Qualifications

• Strong listening comprehension
• Accurate typing
• Clear verbal communication
• Ability to follow structured procedures

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Fort Liberty is seeking 911 Call Taker opportunities to field emergency and non-emergency calls from a base location. You will confirm locations, document caller information, and relay details to responders using approved call-processing software.

Training will cover authorized pre-arrival instructions and accessibility resources. The role emphasizes listening, precise data entry, clear communication, and following structured procedures.