911 Call Taker: Critical Public Safety & Calm Help

Regional 911 Intake Solutions; Brashear (TX); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid leave

Employee assistance program

Training opportunities

Job summary

Regional 911 Intake Solutions seeks a dedicated 911 Call Taker in Brashear, TX to handle incoming emergency and nonemergency calls. You will verify locations, document caller information, and relay critical data to dispatch teams for prompt response.

The role emphasizes strong listening, accurate typing, and clear communication, with training and certifications guiding performance. A high school diploma or equivalent is required, and opportunities for ongoing professional development are

Qualifications

• High school diploma or equivalent required or preferred.
• Customer service or public safety experience may be helpful.
• Strong listening and typing skills important.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential instructions.
• Use language-access and accessibility resources as needed.
• Provide pre-arrival instructions only within training and certification.

Skills

High school diploma or equivalent

Customer service experience

Typing speed/accuracy

Active listening

Verbal communication

Ability to follow procedures

Education

High school diploma or GED

Job description

Regional 911 Intake Solutions seeks a dedicated 911 Call Taker in Brashear, TX to handle incoming emergency and nonemergency calls. You will verify locations, document caller information, and relay critical data to dispatch teams for prompt response.

The role emphasizes strong listening, accurate typing, and clear communication, with training and certifications guiding performance. A high school diploma or equivalent is required, and opportunities for ongoing professional development are